Ordering help
Paying on delivery
You pay in cash, to the courier, when the parcel is in your hands. It is the only way to pay, and it means you never pay for something you have not received.
How it works
Step 1
You order, without paying
The form asks for your name, delivery address and phone number. No payment, no deposit.Step 2
We confirm the amount
Within one working day, we call you and tell you the exact total to have ready.Step 3
The courier arrives
The courier or postal operator in your country brings the parcel to your door.Step 4
You pay and take it
Hand over the amount in cash and the parcel is yours. Delivery adds nothing.
What we never ask for
- No payment is taken on this site, of any kind.
- No payment details are asked for when you order, and none are stored anywhere.
- No advance payment and no deposit, not even for large items.
- The only bank detail we may ever ask for is your IBAN, and only to send you a refund.
A message asking you to pay first is not from us
If anyone asks you to pay before delivery in our name, do not pay, and let us know at support@homesaveexpress.com.
The amount you pay
Prices are in euros and include VAT where it applies. Delivery is free, so the total is the price of the goods. We tell you the exact amount on the confirmation call. In Poland, Romania, Hungary and the Czech Republic the courier collects the same amount in local currency.
| Country | You pay in |
|---|---|
| Poland | Polish złoty (PLN) |
| Romania | Romanian leu (RON) |
| Hungary | Hungarian forint (HUF) |
| Czech Republic | Czech koruna (CZK) |
| Slovakia | Euro (EUR) |
| Slovenia | Euro (EUR) |
| Croatia | Euro (EUR) |
| Bulgaria | Euro (EUR) |
| Portugal | Euro (EUR) |
| Spain | Euro (EUR) |
Have the amount ready
- Keep the exact amount to hand if you can: couriers often carry little change.
- Someone else can take the parcel and pay for you, for example a neighbour or a family member.
- Look at the outside of the box before paying. A box that is clearly damaged can be refused.
If you cannot pay, or change your mind
Simply refuse the parcel at the door. It comes back to us, the order is closed, and there is nothing to pay: no fee and no charge later.
If you would like it delivered another day instead, write to us at support@homesaveexpress.com with your order reference.
Already paid and changed your mind after opening? That is covered by the right of withdrawal.
A question about this page?
Write tosupport@homesaveexpress.com
We answer within 2 working days.
Monday to Sunday, 08:00–20:00 Central European Time.