Good to know before you order

In cash, to the courier, when the parcel is handed to you. No payment is taken on the site and no payment details are asked for.

No. There is no deposit and no advance payment. The exact amount is confirmed on the phone call before dispatch. In Poland, Romania, Hungary and the Czech Republic the courier collects the equivalent in local currency.

Nothing. Delivery is free on every order, to every country we deliver to, with no minimum spend.

We hand the parcel to the courier within 1⁠–⁠2 working days of confirming the order, and the journey takes 3⁠–⁠7 working days. The timing is the same in every country.

Because you pay on delivery, every order is checked with you before it leaves. We call within one working day to confirm the item, your address and the amount to have ready.

Poland, Romania, Hungary, the Czech Republic, Slovakia, Slovenia, Croatia, Bulgaria, Portugal and Spain. Delivery is free to all of them.

Couriers usually leave a notice or phone to arrange another attempt. If you know you will be away, write to support@homesaveexpress.com with your order reference and we will help find a day that suits you.

We do not run a tracking page of our own. If the courier issues its own tracking reference, it may reach you by text message or email after dispatch. For news on an order at any time, write to us with your name, delivery address and order reference.

Yes, as long as it has not been dispatched: tell us during the confirmation call, or write to support@homesaveexpress.com with your order reference. After delivery, the right of withdrawal applies.

Yes. You have 14 days from the day the goods arrive, and you do not need to give a reason. Return postage is yours to pay unless the item is faulty or not what you ordered. We refund you by bank transfer within 14 days of receiving the goods back.

Write to support@homesaveexpress.com with your order reference and a photo of the problem. We will offer a repair, a replacement or a refund, and you do not pay for sending it back.

Yes: the 24⁠-⁠month legal guarantee of conformity under EU consumer law, counted from the day of delivery.

From WHATECH MOBILE CO., LIMITED, Kowloon, Hong Kong. The company buys the goods it sells, ships every order and handles returns and the guarantee itself.

We use it to confirm, deliver and look after your order, and we do not sell it. To see, correct or delete it, write to privacy@homesaveexpress.com; we answer within 30 days.