Delivery

We send parcels to ten countries. The times are the same in each of them.

Prices on the site are in euros. In Poland, Romania, Hungary and the Czech Republic the courier collects the same amount in the local currency, and we tell you the exact figure on the confirmation call. More on this in paying on delivery.

Nothing. There is no delivery charge on any order, whatever its size, and no minimum spend.

Islands and addresses that are harder to reach cost nothing extra either. The total we confirm on the phone is the price of the goods, and that is the amount you hand the courier.

1. Step 1

   You place the order

   Nothing is paid on the site. An order reference appears on screen straight away.

2. Step 2

   We call to confirm

   Within one working day, to check the items, the address and the amount to have ready.

3. Step 3

   The parcel is handed over

   Within 1–2 working days of the call, to the courier or postal operator in your country.

4. Step 4

   It reaches your door

   Within 3–7 working days. You pay the courier in cash.

Counted together, allow 4–9 working days from the call to your door. Working days are Monday to Friday, without the public holidays of your country.

Want to know where an order is now? See where is my parcel.

Because you pay on delivery, every order is checked with you by phone before it leaves. The call comes within one working day of your order and takes a minute or two.

• We read back the items and the quantity.
• We check the delivery address and a phone number the courier can use.
• We tell you the exact amount to have ready, in your local currency where that applies.
• You can still change or cancel the order, free of charge.

If we cannot reach you, we try again over the following days. An order that cannot be confirmed is not sent, and it costs you nothing.

Every courier has its own routine, but it usually does one or more of these:

• leaves a notice or sends a message with a way to arrange another day;
• tries again on a following working day;
• keeps the parcel for a few days at a pickup point or post office near you.

If the parcel is not collected in that time, it comes back to us and the order is closed. Nothing is owed. If you know you will be away, write to support@homesaveexpress.com with your order reference and we will try to arrange another day.

Have a look at the box before you pay.

• Clearly damaged (crushed, torn open or wet): you may refuse it. It comes back to us, and we send a new one or close the order, as you prefer.
• Damage found after opening: take photos of the box and of the item and write to us within 48 hours of delivery, with your order reference. We arrange a replacement or a refund, and you pay nothing to send it back.

The full rules for faulty and damaged goods are in returns and refunds.

Islands, mountain villages and other remote addresses can take a few days longer than the times above, because couriers reach them less often. There is no extra charge.

Until the parcel is handed over, the delivery address can be changed. Tell us on the confirmation call, or write to support@homesaveexpress.com with your order reference and the new address.