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HomeSave Express

Ordering help

Where is my parcel?

There is no tracking box to type into on this site. What happens to an order is simple, and each step below tells you what to expect and when.

From your order to your door

  1. Step 1

    Order received

    The order reference appears on screen as soon as you send the form. It starts with HSX-. Keep it handy: it is the quickest way for us to find your order.

  2. Step 2

    Confirmation call

    Within one working day. We check the items, the address and the amount to have ready.

  3. Step 3

    Handed to the courier

    Within 1–2 working days of the call.

  4. Step 4

    On the road

    3–7 working days with the courier or postal operator in your country. Where the courier gives the parcel its own tracking reference, it may reach you by text message or e-mail.

  5. Step 5

    At your door

    You pay the courier in cash, the amount confirmed on the call, and the parcel is yours.

Asking about an order

Write to support@homesaveexpress.com or use the support form. So that we can find your order at once, please include:

  • Your full name
  • The delivery address
  • The order reference (HSX-…)
  • The phone number you ordered with

We answer within 2 working days. Our hours: Monday to Sunday, 08:00–20:00 Central European Time.

If something is not going to plan

It is taking longer than expected

If more than 9 working days have passed since the confirmation call, write to us with your order reference and we will find out where the parcel is. Islands and remote addresses can take a few days more.

You missed our call

We try again over the following days. Nothing is sent until the order is confirmed, so you can also write to us and tell us when to ring.

Nobody was home, or the box is damaged